This incident is resolved. Some customers saw slow or failed requests when they uploaded, opened or deleted files, and when they ran actions.
Async requests (default behaviour) eventually resolved, and all responses were delivered, even if under our usual service level. On some synchronous requests to our API, requests failed.
We increased database capacity and deployed a fix that speeds up file requests.
Since 15:42 EST, requests complete normally.
We apologize for the disruption.
Resolved
This incident is resolved. Some customers saw slow or failed requests when they uploaded, opened or deleted files, and when they ran actions.
Async requests (default behaviour) eventually resolved, and all responses were delivered, even if under our usual service level. On some synchronous requests to our API, requests failed.
We increased database capacity and deployed a fix that speeds up file requests.
Since 15:42 EST, requests complete normally.
We apologize for the disruption.
Monitoring
We deployed a fix at 15:35 EST that speeds up file requests. Since 15:15 EST, most requests complete normally, and failures continue to drop. Some uploads can take longer than usual to show as ready while the queue catches up.
We are monitoring the platform to make sure that all requests complete normally.
Monitoring
Some customers using our shared pool see slow or failed requests when they upload or open files and when they run actions. At 15:11 EST we added database capacity. We are monitoring the platform to make sure that requests complete normally.
